Privacy Policy
At noviraxolent, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our comparative company analysis platform.
Last Updated: January 15, 2025
Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes your name, email address, company information, and any data you input into our analysis tools.
Account Information
Name, email address, password, and profile details you provide when registering for our services.
Usage Data
Information about how you interact with our platform, including features accessed and time spent using services.
Company Data
Business information and financial data you input for comparative analysis purposes.
Automatically Collected Information
When you access our platform, we automatically collect certain information including your IP address, browser type, device information, and how you navigate through our services. This helps us improve your experience and maintain security.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our comparative analysis services. Your data helps us deliver personalized insights and ensure our platform meets your business needs.
- Provide and operate our comparative company analysis tools
- Process and analyze data to generate business insights
- Communicate with you about your account and our services
- Improve our platform based on usage patterns and feedback
- Ensure security and prevent fraudulent activity
- Comply with legal obligations and regulatory requirements
Data Analysis and Insights
We process your business data to create comparative analyses and industry benchmarks. This processing is essential to delivering the insights you expect from our platform, and we implement strong security measures to protect your sensitive information throughout this process.
Data Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances to provide our services effectively and comply with legal requirements.
Service Providers
We work with trusted third-party service providers who help us operate our platform. These providers may access your information only to perform specific tasks on our behalf and are contractually bound to protect your data.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation. We'll notify you of such requests unless prohibited by law or if we believe notification could compromise an investigation.
Business Transfers
If noviraxolent is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll provide notice before your information is transferred and becomes subject to a different privacy policy.
Your Rights and Choices
Under Australian privacy laws, including the Privacy Act 1988, you have specific rights regarding your personal information. We're committed to helping you exercise these rights effectively.
Access and Correction
You can request access to the personal information we hold about you and ask us to correct any inaccuracies. We'll respond to these requests within 30 days and provide the information free of charge, except in exceptional circumstances.
Data Portability
You can request a copy of your data in a structured, commonly used format. This includes your account information and any business data you've uploaded to our platform.
- Request deletion of your personal information
- Object to processing of your data for direct marketing
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Office of the Australian Information Commissioner
Data Security and Protection
We implement comprehensive security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security practices are designed to meet Australian privacy standards and industry best practices.
Technical Safeguards
We use encryption, secure protocols, and access controls to protect your data. Our systems are regularly updated and monitored for potential security threats, and we conduct regular security assessments to identify and address vulnerabilities.
Access Controls
Only authorized personnel have access to your personal information, and access is limited to what's necessary for providing our services. We maintain detailed logs of data access and regularly review access permissions.
Data Breach Response
In the unlikely event of a data breach, we have procedures in place to respond quickly and effectively. We'll notify affected users and relevant authorities as required by Australian law, typically within 72 hours of becoming aware of the breach.
Data Retention and Deletion
We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When data is no longer needed, we securely delete or anonymize it.
Retention Periods
- Account information: Retained while your account is active plus 7 years
- Usage data and analytics: Retained for 3 years from collection
- Support communications: Retained for 2 years after resolution
- Financial records: Retained for 7 years as required by Australian law
Deletion Process
When you request deletion of your account, we'll remove your personal information within 30 days. Some information may be retained in backup systems for up to 90 days, after which it's permanently deleted. We may retain certain data if required by law or for legitimate business purposes.
International Data Transfers
While noviraxolent operates primarily in Australia, some of our service providers may be located overseas. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.
Transfer Safeguards
We only transfer data to countries with adequate privacy protections or under specific contractual arrangements that ensure your information receives equivalent protection to what it would receive under Australian law.
Third-Party Services
Some of our cloud services and analytics tools may process data outside Australia. We carefully evaluate these providers and ensure they meet our security and privacy standards before engaging their services.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These tools help us understand how you use our services and remember your preferences.
Types of Cookies
- Essential cookies: Required for basic platform functionality
- Performance cookies: Help us understand how our platform is used
- Preference cookies: Remember your settings and customizations
Managing Cookies
You can control cookies through your browser settings, though disabling certain cookies may affect your ability to use some features of our platform. We respect your choices and provide clear options for managing your cookie preferences.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through your account or by email before the changes take effect.
Notification Process
We'll provide at least 30 days' notice for material changes to this policy. You'll have the opportunity to review the updated policy and contact us with any questions or concerns before it becomes effective.
Continued Use
Your continued use of our services after policy changes become effective indicates your acceptance of the updated terms. If you don't agree with the changes, you may close your account before they take effect.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your information, please contact us:
noviraxolent Privacy Team
7/12 Lake Street, Cairns City QLD 4870, Australia
Phone: +61 404 012 522
Email: info@noviraxolent.com
We aim to respond to privacy inquiries within 5 business days and resolve any issues within 30 days.